The couple completed much of their homebuying journey via video calls and are now settled in a new home in Ross on Wye where they’re embedding themselves in the new community at St Mary’s Garden Village.
Ian and Laura first met in Switzerland in 2010, moved to Cirencester together in 2012 and then to the Isle of Wight before moving back to Switzerland.
“After 18 months we decided the UK was our home. We’d looked at returning to the Isle of Wight but because of the booming housing market the fact that we couldn’t go and look at properties was an issue. I was working on a project in Switzerland and Laura couldn’t just fly to the UK to look at properties,” Ian recalled.
With family and friends in the Bristol and Cirencester areas they expanded their search and came across St Mary’s Garden Village by the Edenstone Group.
“We were taken by the size of the development and where it was. We knew the area because we’d lived in Cirencester before.”
They said that the sales team were so positive and supportive that it made their decision “a no brainer”.
Having initially contacted the sales team via email, their buying journey was largely managed via video calls.
“There was no other way we could have done it. We’d spoken to traditional estate agents and other developers but found them reluctant to deal with us unless we turned up in person, plus if they received a better offer, that was it,” Ian explained.
“We were struck by the honesty and integrity of the company because once we’d paid the reservation fee, they wouldn’t take bids from anyone else. We can’t believe how smoothly it went.”
Laura added: “When we had a question, the responsiveness of Julie and Megs meant that we’d always get a direct answer. If they had to clarify something they’d come back to us within a day. Even though they had a lot of other customers they made us feel like we were the only ones. It was brilliant.”
The couple visited the development just four times before moving in – initially to look around the area as well as meet the team in person and see the site, then when their home was at slab level, again to select their options and when it was built.
“We came into make our choices because we wanted to feel the materials. In the main we chose the standard options as there was plenty of choice. When we couldn’t make our minds up the sales team were great at helping us decide what worked well together, I was so pleased, they have a great eye for interior design” Laura said.