We will provide you with information on our development before reservation.

Our staff are trained to answer any enquiries you raise and will provide you with contact details as required.

Our sales staff will give you information on the home you have chosen.

Sales staff will outline our cancellation policy before reservation.

Our sales staff will give you clear information to guide you through the buying process.

Our sales staff will help you select your choices for your new home, subject to build stage.

You will be informed of the Health and Safety procedure for the development and will be required to comply at all times.

You will be kept informed of the progress of your sale; on the progress of the construction and the anticipated completion date of your new home. (Please refer to the Consumer Code www.consumercodeforhomebuilders.com).

Prior to occupation you will be invited to view your home and given a home demonstration.

On completion, you will be provided with the guarantees and warranties for your home.

We will provide you with information on our Customer Care procedure for after sales.

Any emergency will be dealt within the appropriate time scale

Your new home benefits from 10 year NHBC Buildmark cover with the initial 2 years covered by Bluebell Homes. (www.nhbc.co.uk).

Bluebell Homes are pleased to work within the guidance set out in the Consumer Code for Home Builders, a copy of which is retained in the sales office. Alternatively, please visit (www.consumercodeforhomebuilders.com).

We will provide you with details of who to contact if you believe we have not satisfactorily fulfilled our Charter Commitments.

If your problem is not an emergency, please write outlining your issues addressed to Customer Care at Head Office or contact us by e-mail on info@www.bluebellhomes.co.uk. Please ensure you include your full address and telephone number on all correspondence.